Is Pure Cleaning LLC bonded and Insured?
Yes. We are registered, fully insured, licensed and bonded.
Who will clean my home or business?
We do our best to have the same crew return for each cleaning however, due to sicknesses or other inconveniences we can’t always guarantee that. What we will guarantee is that our staff is professional and adequately trained to provide an outstanding result all of our staff went through background and drug screening before they were hired. And an owner of the company will always be present with a crew.
What time will a crew arrive and how long will it take
them to finish?
Crews will arrive within 1 hour of their scheduled time and will be able to complete the job between 1-4 hours depending on the size of the job and how many crew members are sent. A minimum of two crew members are sent to every job.
Do I need to be home while the crew is cleaning?
You do not need to be home as long as the crew has access to the house. If a crew arrives and is unable to gain access there is a $25 fee. If access is given without prior arrangements please leave specific instructions on how the crew should lock up and arm your home when they’ve finished. Please be sure to put pets outside or in a designated place while the crew is there working.
I don’t need a regular periodic cleaning, is it ok to call and schedule a cleaning as needed?
We are always happy to accept jobs on as-needed bases. We’re well staffed and prepared to accept jobs at any time. You can contact Kim or Dawn with any questions!
Do you sell gift Cards or Gift Certificates?
Yes we do! We will be happy to sell a gift certificate for a quoted job or an hourly rate. Please contact Kim or Dawn with any questions.
Do you use your own vacuum?
Each Crew will have a company vacuum, but because allergens and dust can travel through these between homes we give clients the option to allow us to use theirs. We prefer to us our own but understand why clients would prefer that we didn’t. Pure Cleaning cannot accept any responsibility for a damaged vacuum, or any other equipment that a client has asks us to use.
Do you supply the cleaning products? If so what products do you use?
Yes we supply all products needed to clean your home and have products that are safe to use on every surface. Our staff is well trained on proper techniques and which products to use on all types of surfaces.
I have some products that I prefer to use in my home but they are not green certified, is your staff permitted to use other products?
This is a very common question and can be addressed on a case by case basis. Usually after consultation regarding the product and the surface we can determine your preferred product to be safe or find an alternative you are comfortable with. If not then we will provide our crew with the appropriate safety equipment recommended to use the product.
I’m thinking about getting a pet, should I report to your company if I choose to do so?
Yes, please report any additions or losses to the family so that prices, planning and precautions can be adjusted accordingly.
Is there anything I should do before the crew arrives to clean?
Our Crews arrive with the expectation to clean surfaces, floors, fixtures, appliances, basins, tubs, commodes, etc. It is always helpful to our crews if you tidy up a little before we arrive. Please collect garbage or clutter around the house, pick up any clothes or toys that may be scattered about and clear off tables and counters (aside from normal décor that we’ll dust and polish as well). If you have furniture you would like vacuumed underneath or behind you should move that prior to arrival as well since are crews are not permitted to move furniture or appliances that weigh over 10lbs. Beds will be made if bedding is laid out.
How should I pay for services?
Payment for services can be left in a sealed envelope, clearly marked “Pure Cleaning” You can pay by cash or check. All checks should be made out to Pure Cleaning. You may also pay online through PayPal by clicking this button.
Pay for your cleaning through PayPal by clicking below.